Help with an existing purchase

For an order question, start with the seller shown on your invoice. Tracking, cancellation and returns are handled through that seller. An order portal on the manufacturer website does not automatically handle retailer orders.

Orders cannot currently be placed on this website. Direct contact details for our retail team will be added. Existing manufacturer orders remain with the manufacturer’s service team.

Prepare a useful support request

1. Have the model and serial number ready.
2. Match your receipt and order number to the correct seller.
3. Describe the issue, app message and steps already tried.
4. If useful, include photos of connections and the configuration. Send personal information only through the intended service channel.

Manufacturer warranty and retailer contact

The manufacturer’s warranty process directs purchases from authorised resellers to the relevant seller. Duration depends on the product and applicable warranty terms. Keep your receipt and check the details for your specific model.