FAQ
Good to know. Clearly explained.
Answers to help you choose, prepare and find the right support.
What is available at Anker SOLIX Technikhaus?
Our range focuses on Anker SOLIX Solarbank, home storage, solar bundles and the S2000 power station. Other Anker product ranges are not offered here.
Which Solarbank fits an existing PV installation?
That depends on your inverter, wiring and planned connection. The Max AC is positioned for retrofits. The Solarbank Max has different system requirements; compare the current manufacturer guidance before choosing.
Are solar panels and mounts always included?
No. A standalone storage unit and a bundle have different contents. Check the selected configuration, panel count, mounts and cables on the product page.
Can I install the equipment myself?
That depends on the model, connection method and configuration. Read the exact product’s manual and safety guidance. Hardwiring and changes to an electrical installation require appropriately qualified work.
Does a power station automatically power my whole home?
No. Powering individual connected devices and integrating with a home installation are different applications. Check outputs, operating mode and manufacturer documentation. Do not improvise a connection to home wiring.
How long does a charge last?
Runtime depends on capacity, load, conversion losses, temperature and operating mode. A manufacturer runtime describes a scenario with specific test conditions, not a blanket promise for every household.
Can I order yet?
The website currently provides product information. Cart, payment and order processing are not enabled yet. Shipping and return terms will be added before sales begin.
Do manufacturer coupons apply here?
The promotion notes refer to the German manufacturer website. A manufacturer promotion, membership or financing arrangement is not automatically a retailer benefit. Retailer terms confirmed before purchase are the relevant terms.
Where can I find the app and manual?
App & manuals provides direct routes to the official app page, manufacturer product pages and support centre. Match the exact model number and document version.
Who can help with an existing order?
The seller on your receipt is your first point of contact. This also applies to returns and routing a warranty request. Our service hub explains what information to prepare.
Still have a question?
Start with the buying guide or open the documentation for your model.
Open buying guide Service & support