CONTACT & ADVICE
What would you like to know?
Choose the right starting point for product selection, technical information or an existing purchase.
Choosing a solution
Still choosing between Solarbank, retrofit storage and a power station?
Learn moreChecking technical details
Manuals, connection requirements and app information for your model.
Learn moreAsking about a purchase
Identify the seller and prepare the information needed for support.
Learn morePrepare for product advice
Note your intended use, location and the devices you want to power. For an existing PV installation, inverter and panel model numbers and details of storage and metering are useful. For a power station, note the devices’ power requirements and desired runtime.
Direct retailer contact
Our retail team’s email address, telephone number, business address and service hours will be added. No contact form is currently active. Please do not send personal information through unintended channels.
In the meantime: frequently asked questionsManufacturer enquiries
The official Anker SOLIX support centre also provides technical manufacturer information. For orders and returns, contact the seller on your receipt.
Open official manufacturer supportManufacturer website